Example Frame


Kick-off meeting of the Regional Capacity Development Network (RCDN) for Water and Sanitation Services

The official kick-off meeting of the Regional Capacity Development Network (RCDN) for Water and Sanitation Services took place in the frame of the 2017 Danube Water Conference on 19 May 2017.

Municipalities and water utilities often request from their national associations support through the provision of capacity development measures, i.e. formal skills training. Some of the associations of the water utilities and the municipalities in the different countries do offer skills training courses. However, quality and range of offers vary significantly and are strongly linked to the capacities of the associations themselves. Capacity development (CD) measures are mostly add-ons to externally financed infrastructure projects. Thus, they are in general limited to the supported water utilities or municipalities and over a limited period of time.

In order to address this problem, a four-year project was designed to establish a self-sustaining RCDN for water and sanitation services. The project is jointly financed by the Swiss State Secretariat for Economic Affairs (SECO) and the German Federal Ministry of Economic cooperation (BMZ).

The project will enable 16 associations of municipalities and water utilities, as well as the regional organisations NALAS and IAWD, to facilitate and coordinate CD initiatives in the region and to support delivery of CD measures.


2017 Danube Water Conference - Final Program available

The Final Program of the 2017 Danube Water Conference dealing with deal with "Addressing the Challenges of Financing Water Services for Development" is available now. Please find the Program here.


IWA Performance Indicators Conference 2017 - Program available



Appropriate performance indicators are essential for describing the quality of water supply. However, these are often difficult to establish: while they should be universally applicable, they should yet take account of special characteristics as well. Every other year, the IWA Benchmarking und Performance Assessment Specialist Group organises a conference showcasing international projects, applications and developments. This time, this international forum is to take place in Vienna (15 - 17 May 2017) and will offer participants an opportunity to keep up-to-date with the state of the art in the important field of performance indicators. The conference organised in Vienna by the International Water Asscotiation (IWA) and the International Association of Water Supply Companies in the Danube River Catchment Area (IAWD) offers in-depth international information ranging from research to practical applications. Please find the Program of the PI2017 here.

Walter Kling, IAWD Secretary General: “Technical performance indicators such as those determined by benchmarking are not to serve as justification vis-à-vis stakeholders but were developed to be able to measure one’s performance against that of industry colleagues and perhaps in this way to spot improvement potentials for one’s home company. However, consumers and political decision-makers, too, want to have access to data that discloses whether a water utility is well managed.”

To register for the IWA Performance Indicator Conference 2017, please go to www.iwa-pi2017.org!

Conference Announcement


Kick-off Meetings – Asset Management Advisory Services for Water Utilities in South-Eastern Europe

The Program “Asset Management Advisory Services for Water Utilities in South-Eastern Europe” has started officially with the Kick-off meetings in Skopje (Macedonia) on 4 April 2017, in Podgorica (Montenegro) on 6 April 2017 and in Belgrade (Serbia) on 10 April 2017. The funding of 2.315.000 EUR has been provided by GIZ (Deutsche Gesellschaft fuer Internationale Zusammenarbeit), HCE (Hydro-Comp Enterprise) Ltd. from Cyprus and DWP (Danube Water Program – a joint initiative of the International Association of Water Supply Companies in the Danube River Catchment Area – IAWD and the World Bank). Partners for the project implementation are both AM (Asset Management) Centres – UTVSI (Association for Water Technology and Sanitary Engineering) from Belgrade, Serbia for the water utilities from Macedonia, Montenegro and Serbia and Aquasan Network BiH from Bihac, Bosnia and Herzegovina for the water utilities from BiH.


Danube Learning Partnership (D-LeaP) - Training of Trainers for Commercial Efficiency Program taking place in Albania

The Danube Learning Partnership is proud to present the Training of Trainers event for the Commercial Efficiency Program to be held on 26-28 April 2017 in Korca, Albania (by invitation only). Representatives of three Hubs (SHUKALB/SHUKOS in Albania/Kosovo, ADKOM in FYR Macedonia and APA Brasov in Romania) are trained by the Technical Partner ValuAdd. The training program embodies a comprehensive curriculum consisting of a combination of classroom transfer of knowledge, practical field observation and engagement. Trainees will also be able to observe and discuss the activities that are conducted at the Customer Service Center and the Meter Management shop of the utility, as a part of the training workshop.

Commercial Efficiency Leaflet


Sustainability of Water Services in Bosnia and Herzegovina - Press release available

On 5 and 6 April 2017 a regional conference on „Sustainability of water services in Bosnia and Herzegovina" was organized by the Association for Water and Environmental Protection Sector „Aquasan Network in B&H“, Ministry of Foreign Trade and Economic Relations in B&H, Association „Waterworks RS“, Association of Employers of Utility Companies of the FB&H“, and the Association of Cities and Municipalities of the FB&H and the Association of Municipalities and Cities of the RS. The conference was held in Banja Luka.

Press Release

Further information


Danube Learning Partnership (D-LeaP) - First Training of Trainers event taking place in Bulgaria

The Danube Learning Partnership is speeding up. The first Training of Trainers event for the Energy Efficiency Program took place in Sofia, Bulgaria from 6-10 March 2017. 14 people from four different Hubs (Kosovo, Bosnia and Herzegovina, Serbia and Bulgaria) were trained by the Technical Partner Econoler not only in energy efficiency, but also in adult learning.

Further information

Energy Efficiency Leaflet


Request for Expression of Interest - Deadline extended to 23 January

The World Bank Group seeks a Technical Partner to develop and organize a curriculum and training of trainers for capacity building in Disaster Risk Management and Business Continuity Program as a tool for water safety planning. The World Bank Group invites eligible firms to indicate their interest in providing the services.

Interested firms must provide information indicating that they are qualified to perform the services (brochures, description of similar assignments, experience in similar conditions, availability of appropriate skills among staff, etc. for firms; CV and cover letter for individuals). Expressions of Interest should be submitted, in English, electronically through World Bank Group eConsultant2 (please go to Business Opportunities and search for selection # 1234010).


DWP Photo Contest - win a free registration to PI2017 and DWC 2017

The Danube Water Program is seeking new photos to be published on the DWP Website and for promotional issues. The prize for the best picture is a free registration to the IWA Specialist Conference on Benchmarking and Performance Assessment (PI2017) and the Danube Water Conference 2017 jointly held in Vienna on 15-18 May 2017.

The deadline for submission has been extended to 31 December 2016.

Further information


Benchmarking Workshop IB2015

The Benchmarking Workshop IB2015 took place on 23-25 November 2016 in Budva, Montenegro. The Coordinators for the Utility Benchmarking Program, and the representative of the European Benchmarking Cooperation Peter Dane and the Head of the IAWD Technical Secretariat Philip Weller, met in Podgorica Montenegro to discuss the future of utility Benchmarking in the Danube Region. The coordinators from the Hubs in Bulgaria, Ukraine, Kosovo and Albania, and Ex Yugoslavia agreed to continue the efforts to support utilities in benchmarking and develop further the efforts through the Hubs. Possibilities for more cooperation and comparism across the region were discussed and a proposal for achieving this will be prepared in the coming months.

Further information


Seminar on wastewater management and potable water supply

The Ukraine Water Utility Association utility benchmarking program has supported utilities in improving their operations and organized a study tour at the end of October to Germany to learn more about utility and water management from Germany companies and government officials. The Danube Water Program supported the participation of the utilities and was a positive example of cooperation between programs of support for the Association.

Further information


Kick-off event for Grant on Asset Management awarded to Sofiyska Voda JSC

Sofiyska Voda JSC has been awarded a Grant by the Danube Water Program to conduct the project “Improvement of the Asset Management in Sofiyska Voda JSC through Elaboration of a New Assets Valuation Methodology”. The introductory seminar of the project was organized in Bansko on 13 October 2016.

Further information


Request for Expression of Interest

IAWD invites eligible firms - private or public company, joint-venture, or organization - (“Consultants”) to indicate their interest in providing a Learning Management System (LMS) to administer the Danube Learning Partnership. The request for Expressions of Interest can be found below. To receive the Terms of References please contact Katerina Schilling.

 Request for Expression of Interest


Updated and revised version of the Danube Water Program Work Plan published

An updated and revised version of the DWP Work Plan (Phase 2) has been released.It can be downloaded here.

 Danube Water Program Work Plan Phase 2


Call for Grants for Strengthening Water Utility Associations is extended

IAWD has announced that the call for grants for strengthening the National Water and Wastewater Associations is now open and applications for funding (from each National Association) can be received up to the end of Ocotber 2016. The grants are focused on implementing elements of the Association business plans and for those associations without a business plan helping them prepare one and carry out needed activities. Relevant actions are those that are supporting the Association’s overall sustainability, performance and effectiveness and are included in the business plan. It is anticipated that capacity building and knowledge sharing activity will be one of the core activities of many WSS Associations and these activities would be linked to the Activity RC.3: Regional Training Partnership as outlined in the Work Plan.

 Call for Grants Strengthening Water Utility Associations


Save the Date - Danube Water Conference 2017

The 2017 Danube Water Conference will be held on 17-18 May 2017 in Vienna and will be jointly organized with the IWA Specialist Group Conference on Performance Indicators.

Further information


Concept Note on rural service providers approved

The Concept Note for the study on “Services beyond the public utility service areas” has been approved by the World Bank after internal review. The piece will look at the current mechanisms for service provision among those areas and populations not covered by public supply. It will particularly focus on Albania, Bosnia and Herzegovina, Croatia, Kosovo, Moldova, Romania and Ukraine. For further information, please contact Susanna Smets, who will lead the implementation of this study on the Bank’s side.

  Concept Note “Serving those beyond utility reach in the Danube region”

Further information


Conference Report of 2016 Danube Water Conference available now

The Conference Report of the 2016 Danube Water Conference is available now and can be downloaded here. Please also see the Danube Water Conference site itself for further information such as pictures and presentations.

Danube Water Conference 2016


Announcement on Competitive Grants Award Process

The Danube Water Program announces that 13 applications from 47 received have been chosen to be further evaluated and negotiation to begin to receive a Competitive Grant from the Program. The grant awards (up to 50,000 Euro) will be provided to Applicants from 10 different countries. The list of the projects chosen to be further evaluated can be downloaded as pdf.

  Announcement on Competitive Grants Award Process


Building Administrative Capacities in the Danube Region and Western Balkans (BACID) - Call for Applications

BACID aims at strengthening the capacities of the entities in the non-EU countries of the Western Balkans and Moldova in order to introduce and implement the EU acquis relevant to local and regional governments. Local governments represent the level of governance closest to citizens and services provided at municipal level should be in line with European standards, ensuring transparency, efficiency and effectiveness. Moreover, 2/3 of EU acquis is implemented at local and regional level. Therefore, strengthening municipal and regional administrations in the countries aspiring to the accession to the European Union, is an important element of European integration processes. Following previous experiences of new EU member countries, the peer-to-peer approach and transfer of know-how was identified as the most successful tool in gaining practical knowledge. In this way, the targeted countries will be efficiently supported to build structures and cooperation and promote the process of democratization and regional development. The amount of funding available in this Call for Proposals is € 45,000. The maximum amount of grant available per action is € 6,000.

  BACID Call for Application & Guidelines for Applicants


New Brochure available on DANUBIS.org

Find out more about DANUBIS.org and how it can help YOU to stay informed! Are you interested in utility performance, country or sector resources and events or training programs or do you wish to share an event or a resource or to establish a country portal? Have a look into the brochure and see what DANUBIS.org can do for you!

  DANUBIS.org Brochure


D-LeaP Declaration of Intent and DANUBIS Memorandum of Understanding signed at the Danube Water Conference 2016

In the frame of the 4th Danube Water conference, held in Vienna on 11-13 May 2016, a Declaration of Intent was signed between IAWD and the members of the Round Table of Water Utility Associations to establish the Danube Learning Partnership (D-LeaP).

The Vision of D-LeaP envisages a Danube region where all citizens enjoy sustainable water and wastewater services. D-Leap aims to achieve its vision by offering a sustainable and comprehensive set of learning and capacity-building programs to participating utility companies and sector professionals through the partnering national water associations.

Walter Kling, Secretary-General of IAWD, comments: „The signing of the declaration marks the start of concrete action by the members of the Round Table of Water Utility Associations. The partners will join IAWD as members and the Round Table develops to be one of the important networking platforms for the Danube and Balkan region!”

Furthermore, a Memorandum of Understanding (MoU) on the newly developed Danubis DCM Platform was signed between IAWD and four participating countries represented by their Managing Institutions (Kosovo, Macedonia, Montenegro, Serbia). Whereas the website Danubis.org facilitates the management of a regional utility performance database accessible for all, the Danubis DCM comprises the development of an optional regional Data Collection and Management platform.

Whereas the website Danubis.org facilitates the management of a regional utility performance database accessible for all, the Danubis DCM comprises the development of an optional regional Data Collection and Management platform. The DCM platform allows utility companies to enter utility performance data in an amicable web interface and helps national institutions to check the quality and consistency of the data provided as well as to manage and safeguard the data in a secure manner. The next action to be taken in this context is the translation of training materials and a workshop on the use of the DCM platform in June.

 Picture Declaration of Intent

  Picture MoU


Danube Water Conference 2016

12-13 May, Vienna, Austria


Further information


MoU signed between NALAs and IAWD

During the XI NALAS General Assembly, held in Prishtina on 14 and 15 April 2016, a Memorandum of Understanding (MoU) was signed between NALAS and IAWD. "I am happy that I was able to attend NALAS conference yesterday and learn about the challenges of local governments in the Region when it comes to investments. We are here to join actions, develop capacities and improve services to citizens", said Mr. Walter Kling on behalf of IAWD.

 Further information on the NALAS General Assembly


European Riverprize Winner 2015 announced

As part of the European River Symposium held in Vienna on 2-4 March 2016, the winner of the prestigious European Riverprize was announced. The Segura River in Spain was selected for the effective restoration conducted over the past 30 years. Through advanced wastewater schemes and water reclamation, the Segura River Project managed to transform the heavily-polluted watercourse resembling an open sewer into a healthy, vibrant river. The award and trophy were presented at a Gala Dinner in the Vienna City Hall. Two other finalists presented their river restoration projects; the River Trent in the United Kingdom and the Aragon River in Spain.

The European River Symposium included presentations, working groups and panel discussions on a wide range of topics related to river management, such as hydropower, tourism, flood protection, water quality and the role of partnerships in river management. Further information on the Riverprize, as well as the full conference program can be found below.

 Further information on the European River Prize and the three finalists

 European River Symposium Program Guide


Brochure on the Commercial Efficiency capacity building program published

A brochure summarising the Commercial Efficiency capacity building activity, which was conducted from October 2014 to October 2015, has been published. This activity consisted of three phases, during which a consultant team developed business plans and commercial improvement measures with 21 water utilities from the Danube region. This was followed by technical assistance aimed at translating the measures and opportunities identified during the planning process into practice.

 Brochure on Commercial Efficiency Capacity Building Activity


Work Plan for Danube Water Program Phase II now available online

Upon receiving confirmation that the Danube Water Program will be extended for at least another three years, a Work Plan was compiled for Phase II, which runs until the end of 2016. The updated Work Plan describes all on-going and planned activities under both the current and next phase of the Program, and builds on the latest Work Plan for 2013-2015 approved by the Steering Committee in February 2015. The Work Plan is consistent with the Program's objective and revised results framework and reflects progress made and feedback received since the start of the Program. The document is available for download below and can also be found under the 'Key Program Documents' heading in the 'Publications' section on this webpage.

 Danube Water Program Phase II Work Plan


Danube Water Program continues to end of 2018

The Danube Water Program has received funding for a second phase (continuation) and will be active for at least another three years – up to the end of 2018. The Austrian Ministry of Finance approved the additional 5 million euro financing and all the necessary Grant documents have been signed.

The World Bank and IAWD will again jointly manage the activities (as a continuation of the existing arrangements) and the staff who have managed the work till now will continue their work.

In the continuation of the program there will be the major program elements continued with an additional focus on capacity building of utilities and support for strengthening National Water Utility associations and IAWD in particular. A second round of competitive grants will also be launched early in 2016.

Prior to the end of the project another State of the Sector survey will be completed to review progress in reforming the water sector and additional analytical work will be carried out on regionalization and supplying water services to rural areas among other topics.


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DANUBIS (Danube Utility Benchmarking and Information Sharing) is an online repository of resources for and about water supply and sanitation utilities in Southeast, Eastern, and Central Europe.


DWP Events

Sustainability of Water Services in Bosnia and Herzegovina
    5 - 6 April 2017, Banja Luka, BiH

Danube Water Conference
    17-18 May 2017, Vienna, Austria

Further Events

PI 2017 - IWA Specialist Conference on Benchmarking and Performance Assessment
    15 - 17 May 2017, Vienna, Austria

For a more comprehensive overview of water and wasterwater events in the Danube region, consult  DANUBIS.org.


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