Water Utility Regulatory Benchmarking Performance Assessment and Improvement Workshop

23-27 February 2015, Pristina, Kosovo


© for all photos Michelle Phillips

In February, the Danube Water Program invited Mr. Sanford Berg and Ms. Michelle Phillips from the Public Utility Research Center (PURC) at the University of Florida to hold a 4.5 day workshop with a total of 28 participants. Topics discussed included benchmarking basics, making comparisons with limited data, tools for performance assessment, steps for enhancing utility performance, as well as data foundations and action plans.

For the workshop program and a comprehensive summary of the workshop see here:

Workshop Program

Summary Report

Selected presentations from the workshop are available here:

Country Presentations
Session Presentations