Kick-off Workshop of the fourth cycle of the Utility Benchmarking Program in the Ukrainian Benchmarking Hub

12 June 2018, Kiev, Ukraine

On June 12, the kick-off Workshop of the fourth cycle of the Utility Benchmarking Program in the Ukrainian Benchmarking Hub took place in Kiev. The training workshop was attended by 26 representatives of Ukrainian water utilities, which are participating in the program. Philip Weller, the Head of Technical Secretariat of IAWD, joined the workshop via Skype to make and openning speech and to congratulate the workshop participants.

During workshop the representatives of the participating utilities were familiarized with the purpose, structure and objectives of the Utility Benchmarking Program and were trained to use the software including the data entry system and reporting system online. Furthermore, the participants of the seminar discussed and agreed schedule of business visits to the utilities.

In addition, a Competitive Grant project supported by the Danube Water Program was presented by the grant receiving institution CE "Ivano-Frankivskvodoekotekhprom". Representatives of this utility shared their experiences in implementing the grant project "Implementation of Quality Management Systems ISO 9001: 2015 to improve the level of customer service" and announced the planned workshop.

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