Benchmarking, collecting performance indicators and then comparing performance among utilities of similar size and conditions, is a major tool to improve water utility performance. The Danube Water Program is carrying out actions to support utilities in improving their performance through benchmarking initiatives at the national, regional and utility level. The national and regional efforts are a joint project with the European Benchmarking Co-operation (EBC), and use data collected under the IBNET (International Benchmarking Network for Water and Sanitation Utilities) program. The focus is on collecting and validating existing information and making it comparable (using internationally accepted standards) based on the understanding that differences in data collection protocols are minor and require only simple agreements at the regional level as to what minimum data is to be collected and by way of which format it is to be done.

Subactivities in Benchmarking

Benchmarking for Utility Improvement

Danube Regional Benchmarking Initiative

DANUBIS Data Collection and Management (DCM) Platform


Related documents

Utility Benchmarking in the Danube Region (Poster EN)

Utility Benchmarking in the Danube Region (Poster SR)

Open Regional Fund for South-East Europe - Modernisation of Municipal Services - Regional benchmarking initiative for water and sanitation sector in South-East Europe

DWP & GIZ: The Role of Water Utility Associations

EBC: Improving water services in the Danube region by learning from peer utilities

DWP: Utility Benchmarking in the Danube Region


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Related Events

EBC Benchmarking Workshop
    21-23 October 2015, Jerez de la
    Frontera, Spain

2nd Benchmarking Workshop
    for Albania & Kosovo

    30 June 2015, Pristina, Kosovo

Danube Water Conference
    7-8 May 2015, Vienna, Austria

Ex-YU Benchmarking Workshop
    18-20 March 2015, Belgrade,

Utility Benchmarking Training
    4-6 March 2015, The Hague,
    The Netherlands

1st Benchmarking Workshop
    for Albania & Kosovo

    30 January 2015, Pristina, Kosovo

Hub Orientation and Training

    4 July 2014, Pristina, Kosovo

EBC Annual Benchmarking

    17-19 November 2014, Antwerp,

Utility Benchmarking Training
    12-13 May 2014, The Hague,
    The Netherlands

Workshop: Benchmarking, which
    way forward?

    26-27 September 2013, Bucharest,


Related Competitive Grants

Grant 4: BWA Benchmarking

Grant 13: Bijelo Polje