Capacity Development Programs developed under Phase 1

The focus of the Capacity Building Programs carried out in Phase 1 of the Danube Water Program was to test various approaches and the demand for capactiy buliding from utilities. A program fee was requested from all participants to evaluate willingness to pay, although the amount was not set at cost recovery level.

To deliver the Capacity Development (CD) Programs under Phase 1, IAWD conducted a competitive process to identify a strong technical partner, either among partner utilities and universities in the region or in the private sector, to develop content and support its implementation. Local partners—most often water utility associations—developed “Hubs” providing capacity development to utilities in their region and in local language. CD Programs werde designed to last between 6 and 12 months and provided on the job training for teams of staff members, rather than individual professionals, to develop concrete results for their utility. Utilities paid a participation fee to cover part of the costs, and national hubs were expected to continue developing the training offerings after the initial pilot.

Based on stakeholder consultations, initial capacity development efforts have been targeted at four areas of utility management: Asset Management, Energy Efficiency, Commercial Efficiency and Business Practices and Utility Benchmarking. Since the launch of the first capacity building activities, 108 utilities have taken part in one or more of the on-the-job capacity building programs offered, including Energy Efficiency (33), Asset Management (18), Commercial Efficiency (21) and Utility Benchmarking (57). Those programs yielded very concrete results, such as the identification of €10 million of energy efficiency investments yielding 35% energy savings, the preparation of business plans for 19 utility companies, and the establishment of 17 utility asset registers.

Related Program Activities

Asset Management

Energy Efficiency

Commercial Efficiency

Utility Benchmarking