Regional results-based commercial efficiency capacity-building program

Description of the activity

The program on commercial efficiency and business planning in water supply and sanitation utilities in Southeast and Eastern Europe consists of both capacity development workshops on business planning and of targeted technical assistance. For the design and implementation of this program, IAWD hired a consortium led by Valu Add Management Services based in Tirana, Albania. The activity started in October 2014 and is set to finish in fall 2015.

Implementation of the activity

In Phase I of this program, which started in October 2014, the consortium planned details, schedules and the exact content of the capacity development efforts.

In phase II, Valu Add contracted local national experts for Moldova, as well as for Kosovo, FYR Macedonia and Montenegro. In a series of three consecutive workshops held in both the Western Balkans and in Moldova in March and April 2015, the consortium introduced pairs of senior management staff of 21 utilities to the concept of business planning and guided them towards setting up such plans for their companies. Nineteen out of the 21 utilities successfully completed business plans, with two utilities dropping out of the program.

In phase III of the project, which started in July 2015, the consortium is providing targeted technical assistance to the 15 utilities showing the strongest commitment and best expectations of success. Five of the selected utilities are located in Kosovo, one in FYR Macedonia, six in Moldova, and three in Montenegro. Valu Add delivers the technical assistance over a period of three months. It consists of on-site visits by international experts and by the local national experts, monthly video conferences, and two joint workshops for the Western Balkans and Moldova, respectively.

The experts will provide technical assistance in fields such as developing procedures to reduce commercial losses; supporting the meter zoning process; and developing procedures for increasing billing collection rates.

Teodor Popa - Benefits of the 2015 DWC

7-8 May 2015, Vienna, Austria

What are the benefits of the 2015 Danube Water Conference?

What is the most interesting lesson you learned at the 2015 Danube Water Conference?

Challenges and lessons learned

The project team has been in close contact with the relevant national water utility associations and with involved utilities through the local national experts, who in addition provided invaluable assistance in reducing language barriers.

The participatory approach chosen by the project team, which included the collection and preparation of performance data by the utilities between workshops, encouraged the participants to be engaged in the program, and yielded very satisfactory results.

Throughout this capacity development program, striking a balance between reaching a large number of utilities and coaching each on a one-to-one basis proved to be a challenge.


Related documents

 Brochure summarizing the Commercial Efficiency Capacity Building Program

Terms of Reference for the design and implementation of a capacity building program on commercial efficiency and business planning

Request for expressions of interest for the design and implementation of a capacity building program on commercial efficiency and business planning