Competitive Grant 7:

Implementing a selected list of commercial efficiency improvements as identified in phase 1 of the DWP

Kosovo - Hidrodrini JSC Peja


Description of the activity

In the period 2014 – 2015, Hidrodrini Peja actively participated in the Business Planning and Commercial Efficiency Program supported by the Danube Water Program. During this project, a set of tools were implemented at analytical and management levels such as billing analyses, age-debt reporting in the area of collection, prioritization of large customer meters for improving meter accuracy and similar. As the outcome, a set of specific actions were outlined for future implementation that aim to bring integrity within commercial cycle of the company. The objective of this competitive grant project is to implement exactly those actions.

Implementation of the activity

During the Business Planning and Commercial Efficiency Project, supported by the Danube Water Program, it became clear that Hidrodrini has already implemented some good practices that would facilitate future implementation of commercial – efficiency measures within small pilot projects. The billing system was considered quite flexible and functionalities could be derived from the already established link between the billing and the GIS system. The following actions are subject of the current project:

  • 1. Installation of combination meters: It was identified that a selection of particularly high-consumption users (including public customers) have potential for improved metering accuracy through implementation of higher-accuracy combination meters. The project aims to develop detailed consumption profiles for the ten largest consumers and then to install new meters
  • 2. Pilot trial with automated meter reading and PDA-based readings: On one side a water company has a small number of highly important (in a sense of revenue generation) consumers. These are considered being worth covered in a system for automated meter reading. At the same time, water company typically has a vast number of small domestic clients with low average consumption where it is economically inefficient to install a telemetry based system. This project aims to pilot-test in real conditions both systems. It is to be noted that after completion of the project these two systems will remain in the company
  • 3. Deriving a dynamic NRW balance: Hidrodrini is one of the very few companies in the region that has a dynamic link between its GIS and billing systems. It is planned to integrate commercial metering with zonal bulk metering to derive NRW balances
  • 4. Pilot trial with outsourced collection: Outsourcing of services is not a common practice in Kosovo water sector. However, it is considered of importance to outsource a portion of the old debt. In that way, Hidrodrini can utilize the experience of partners with specific focus on debt analysis and collection.